Support that actually helps.
Six channels, four service tiers and a success program engineered for teams that treat AI as infrastructure.
Help Center
Curated guides, tutorials and troubleshooting playbooks — always up-to-date with the product.
Documentation
Deep technical reference for models, APIs, MCP, workflows and enterprise controls.
AI Support Agent
A Falcon-powered assistant that resolves the majority of questions instantly.
Email Support
Human responders for Basic plans and above, with tracked tickets and SLAs.
Live Chat
In-product chat for Pro, Max 5x and Max 20x with warm hand-off to specialists.
Priority Support
Max 20x customers get dedicated success engineering, response SLAs and quarterly reviews.
Right-sized for every plan.
Free, Basic, Pro, Max 5x and Max 20x — each tier is transparent about what you get.
Community
Community forums, docs and the AI support agent — 24/7.
Priority email with next-business-day response targets.
Priority
Live chat, priority email and expedited issue triage.
Accelerated
Faster response SLAs, live chat and issue escalation.
Dedicated
Named CSM, tight response SLAs, incident hotline and success plans.
Outcomes, not tickets.
Falcon's customer success team measures itself on the business results your team achieves.
Onboarding
Guided setup, sample projects, workspace templates and first-success milestones.
Adoption monitoring
Usage insights, activation tracking and proactive coaching for teams.
Usage reviews
Quarterly cost, quality and performance reviews for governance-sensitive teams.
Business success plans
Outcome-linked roadmaps co-owned with your executive sponsors.